Child Safety Commitment
At Pelican Childcare, we’re dedicated to ensuring the safety, protection, and well-being of the children in our care. We’re committed to creating learning environments where all children are respected, valued and encouraged to reach their full potential.
As a Child Safe Organisation, we embed comprehensive child protection measures that apply to all team members, including leaders, volunteers and others who may represent Pelican and G8 Education in any capacity.
Child Protection Statement of Commitment
The purpose of our Child Protection Statement of Commitment is to outline expected daily behaviours, interactions and conduct of team members required to support children, prohibit any form of child abuse or neglect and ensure mandatory reporting obligations are met.
Child Protection Policy
Our Child Protection Policy provides the framework for our approach to the National Principles for Child Safe Organisations, Victorian Child Safe Standards and the New South Wales Child Safe Standards.
Raising a complaint/grievance, or providing a compliment
Pelican Childcare will promptly address any concerns from families to resolve issues and maintain good relationships. We provide different avenues for families to raise concerns, make complaints or provide compliments. These include:
- In person by speaking with the Centre Manager, Responsible Person or the child’s Educator
- By emailing the centre
- By contacting the Family Care Team
The Family Care Team
The Family Care Team is here to support you and your family during your time with us. Should you require assistance or wish to raise any concerns or grievances, the Family Care Team can help guide you through the process and help you gain the best solution.
You can contact the Family Care Team through the contact details below.
Parent grievance complaint procedure
Should you wish to make a complaint or air a grievance, please also look to the following procedure for guidance.